FAQs

We are a cashless restaurant and accept all major debit and credit cards.

Yes, the terraces at both of our restaurants are heated and covered, so you can enjoy them year-round.

While we warmly welcome children of all ages, we unfortunately do not have highchairs available in our venues due to limited space.

We love dogs! However, regrettably, we only permit registered assistance dogs inside the restaurant. Well-behaved dogs are very welcome on our terraces.

No, our food is only available for dining in at our restaurants. However, many of our wines can be purchased online at wearefesta.co.uk.

Yes, we do! You can reserve a table online, via email or over the phone.

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CITY:

‍We take reservations for up to 8 guests.

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London Bridge:

‍We take reservations for up to 6 guests.

‍For larger groups, please email us directly at city@bardouro.co.uk or londonbridge@bardouro.co.uk.

Absolutely! We always keep a number of seats available for walk-in guests. If you can't find a reservation for your desired time, it's always worth popping in to see if we have availability. If there's a wait, we'll add your name to our list and let you know as soon as your table is ready.

While we don't take reservations for drinks only, please don't let that stop you from visiting! 
You're always welcome to come along, and we'll do our very best to find you a space if one is available.

CITY:

‍We offer both tables and counter seating.

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London Bridge:

‍We primarily have counter seating, a limited number of tables may be available on the mezzanine and on the terrace.

Please give us as much notice as possible if you need to cancel; this helps us offer the table to other guests.

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Tables of 4+ (London Bridge) / 5+ (City):


We'll take card details to secure your booking, but no deposit is charged upfront.
A £20 per person no-show fee will be applied if you don't arrive for your reservation.

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Large Group Bookings:


A different cancellation policy applies and will be provided when you make your enquiry, further info is also provided below.

We offer a 10-minute grace period. Please note that your booking duration starts at the confirmed reservation time, not your arrival time, 
so late arrivals will cut into your allotted table time. If you expect to be more than 10 minutes late, please give us a call

While we can't guarantee a specific table or location, we'll always do our best to accommodate your requests.

Supplements must be chosen for the entire group. Please be aware that some supplements are only available for pre-order

Yes, we do! A dedicated vegetarian/vegan menu is available upon request for group bookings.

Please inform us of any allergies or dietary requirements in advance so we can adjust your menu accordingly. Kindly note that our meat is not halal, and we are unable to cater to kosher diets.

Deposits are only required for private hires.

For smaller group bookings, we'll ask for credit card details, which are securely stored on Stripe (integrated with our OpenTable reservation system).These details will only be charged if our cancellation policy is not followed.

Private hires:


Deposits are non-refundable if you cancel within 7 days of your booking

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OTHER Group Bookings:


Our cancellation policy requires 72 hours' notice. A £20 per person charge will apply for late cancellations, no-shows, or requests to move the booking date within this 72-hour window.